Privacy Policy

1. Introduction

Chapman IT LTD ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Contact Form Data

When you submit our contact form, we collect:

• Name
• Email address
• Phone number
• Company name (optional)
• Message content

This information is collected only with your explicit consent and is used solely to respond to your inquiry.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide requested services
• Communicate with you about our services
• Improve our website and services

We will never sell, rent, or share your personal information with third parties without your consent, except as required by law.

4. Legal Basis for Processing

Our legal basis for processing your personal data is your consent, which you provide by submitting the contact form. You have the right to withdraw this consent at any time.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our correspondence and up to 2 years thereafter for record-keeping purposes. After this period, your data is securely deleted.

6. Your Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Website Analytics

We use analytics to collect and analyze information about how visitors use our website. This service helps us understand website traffic, user behavior, and improve our services. We may collect:

• IP address (anonymized)
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on each page
• Geographic location (country/region level)

This data is processed in accordance with our privacy policy and GDPR requirements. When you visit our website, you will be presented with a cookie consent banner where you can choose to accept or reject cookies and tracking. If you reject cookies, we will not load any tracking scripts and will respect your privacy preferences.

Managing Your Cookie Preferences

You can change your cookie preferences at any time by:

• Using the cookie settings in your browser
• Using privacy tools or browser extensions that block tracking
• Contacting us to update your preferences

Essential Cookies

We also use essential cookies for basic website functionality, such as remembering your cookie consent preferences. These cookies are necessary for the website to function properly and cannot be disabled.

8. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including encryption during transmission and secure email handling.

9. International Data Transfers

Your data is processed within the UK/EU. We do not transfer personal data outside the UK/EU.

10. Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.